SOCAP Heartland Chapter Events





Upcoming Heartland Chapter Events







Past Heartland Chapter Events

  • "Leadership and Influence"
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    Our last event of 2011 proved to be an outstanding one! With over 50 in attendance, we began our morning session with an interactive workshop led by Karen Baldwin and Laura Roccaforte, ICAN Program Leaders who taught us the fundamentals of communication and how to truly understand and work with various personalities in order to become a better leader within our organization.

    For the afternoon, Jamie Toledo and Steve Konnath led a panel discussion around the topic of Influence. We heard from three insightful panelists, Major Todd Thielke, Senior Kroc Center Officer of The Salvation Army Kroc Center, Cheryl Holtzen, Director of Inbound Sales and Consumer Services at Omaha Steaks and Anne Branigan, Senior Vice President of the Greater Omaha Chamber. They provided us with a wealth of information reflecting on their past experiences and sharing what has helped them become the influencer they are today.

    We would like to thank Parallax Technologies and Avcomm Solutions for their corporate sponsorships who helped make this meeting possible.

    If you attended the meeting, please take a moment to complete our post event survey: http://www.surveymonkey.com/s/7X2YH67



  • Assess Systems, Baird Holm, and Kelly Services
    "Best Practices in Hiring the Right Talent"
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    Thank you to everyone who was able to attend our May meeting held at the Hampton Inn in La Vista! Our attendees walked away with a lot of helpful information around the topic of hiring, that was presented by Sarah Glass of Assess Systems, Randy Stevenson of Baird Holm and Leah Hruska of Kelly Services. We also received some interesting feedback from our pre-event survey and the results were shared at the end of our meeting. A big THANKS to Physicians Mutual, who was our corporate sponsor for the meeting!

    Later on, the rain didn’t stop our Heartland SOCAP’ers from tailgating out at Werner Park before the Omaha Storm Chasers Baseball game. We enjoyed Omaha Steaks Burgers and Franks and all the fixings! It was great to see so many of you join us, despite the weather conditions.

    If you attended the meeting, please take a moment to complete our post event survey: http://www.surveymonkey.com/s/7X2YH67



  • Chris Bijou of iDeal Response
    "Quality Monitoring, Coaching and Employee Appreciation"
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    Chris Bijou of iDeal Response

    A highly successful Executive and Entrepreneur with extensive experience in launching new market startups.

    Thank you to everyone who joined us for our very first meeting of 2011 held at the Hampton Inn! It was a jam packed day featuring panelist discussions on topics such as Quality Monitoring, Coaching and employee appreciation. Attendees got an inside look at eCoaching, presented by Chris Bijou of iDeal Response who captivated his audience by his unique expertise and enthusiasm.

    Additional time for networking was offered at the Fox and Hound immediately following the meeting. Thanks again to all of those who attended and it was great to see so many new faces!



    Upcoming National SOCAP Events


    2012 SOCAP Symposium
    Baltimore, MD
    More details to come!








    Past National SOCAP Events



    SOCAP Annual conference

    A Look Back at the 2011 Annual Conference

    Watch our brand new video: A Look Back at the 2011 Annual Conference.

    More than 500 customer care professionals representing over 130 brands participated in the 2011 Annual Conference, making it one of the largest in SOCAP's history! Check out the Hashtag Archive to see the buzz from the Conference, and watch these great videos!


    SOCAP Annual conference






    2011 Symposium, May 1-4
    Las Vegas, NV
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    SOCAP Annual conference