SOCAP Heartland Chapter Events
Upcoming Heartland Chapter Events
11 ConAgra Drive, Building 11 Omaha, NE |
 Michael Tchong of Ubercool!"I'm Going to Tweet You Up" |
A captivating and internationally acclaimed speaker, Michael has shared his unique insights with groups ranging from Neutrogena to Shangri-La Hotels and Apple. His singular perspective has earned him recognition as a forward thinker of the information age. He has been quoted by, or appeared on, Access Hollywood, Adweek, Bloomberg TV, BusinessWeek, CNET, CNN, The New York Times, PBS, San Francisco Chronicle, The Independent (UK), Variety,The Wall Street Journal and Wired among other media outlets.
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Past Heartland Chapter Events
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 Robert SpectorAuthor of "The Nordstrom Way: The Insider Story of America's #1 Customer Service Company" |
Talent Anarchy’s |
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 Get Connected |
| Make It Happen |
Thanks to all who joined us for Talent Anarchy’s "Getting Connected and Make it Happen" event at AAA! What an incredible way to start off 2010 with two spectacular speakers! Thanks again to Joe and Jason for their light-hearted and humorous style which engaged the audience. In addition, they provided many takeaways that can easily be implemented in the workplace. Talent Anarchy focused on the Six Laws of Connection:
SOCAP spirit filled the air at the Varsity Sports Café where all attendees were invited after the meeting to "Get Connected" and share cocktails. Thanks again for attending and we look forward to seeing all of you again for our event on May 21st! |
Upcoming Events From Other Chapters
Chicago Chapter Northwest Regional Chapter
Georgia Chapter New England Chapter
Upcoming National SOCAP Events
2010 Annual Conference, October 17-20
San Francisco, CA
Join your peers in San Francisco for the 2010 Annual Conference! This year's conference features leading keynote speakers; a host of breakout sessions on topics such as Operationalizing Social Media, Bridging the Communications Gap Between Customer Care & Marketing, and more; small-group table discussions hosted by SOCAP discussion leaders; incredible networking; and lots more! For more information, visit us at www.socap.org.
Past National SOCAP Events
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2010 Symposium, April 25-28
Join SOCAP International and hundreds of your industry peers at the 2010 Symposium, April 25-28, at the Omni Hotel at CNN in Atlanta, Georgia.
The 2010 Symposium will offer you the opportunity to network and share ideas with other customer care professionals from your industry vertical.
SOCAP’s featured Industry Communities at the Symposium will be:
The SOCAP Symposium will provide a convenient, effective forum for customer care professionals to discuss key issues, trends and strategies with industry peers while engaging with top business leaders and subject matter experts all in ONE place!
Day One of the 2010 Symposium will include industry-focused sessions with in-depth discussions and case study presentations. Day Two will offer sessions focused on relevant, timely topics to enhance the knowledge of today’s customer care professional.
The Symposium will feature Keynote Speakers from major industries, call center tours from each of SOCAP’s Industry Communities and an Exhibit Hall with all of SOCAP’s business partners. Share ideas and network with industry peers and professional colleagues all in one place at the 2010 Symposium!
Upcoming Events From Other Chapters
Minnesota ChapterThe Minnesota Chapter cordially invites you to participate in its upcoming Technology & Education Forum on Wednesday, April 14 from 8:00 to 12:00 noon. This low-cost half day session will include information-packed presentations from four terrific speakers, a motivational and entertaining break from the one and only "Cowboy Dave" Faust, a breakfast buffet, door prize giveaway, excellent networking and more!
Speakers Matt Cohen (Clarabridge), Peter Leppik (Vocalabs), Julie Harrington (CallCopy) and Nancy Thompson (inContact) will cover some of the most prolific topics emerging in the customer care profession including:
Meeting Location:
Embassy Suites Minneapolis Airport Hotel
7901 34th Avenue S.
Bloomington, MN 55425
Phone: 952-854-1000
The cost of this meeting is $50 for SOCAP members and $60 for non-members. The registration deadline is Friday April 9. Cancellations received after April 12 will be billed.
For a detailed itinerary of this half-day event please visit the Minnesota Chapter's Event Details page. To RSVP please email, phone or fax Jodi Richardson at:
General Mills – JFB Annex
Attn: Jodi Richardson - Consumer Services
9010 Plymouth Avenue North
Minneapolis, MN 55427
Phone: 763-764-8304
Fax: 763-764-8304 (same as phone)
jodi.richardson@genmills.com
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Great Lakes Regional Chapter
The SOCAP Great Lakes Chapter is extremely excited to announce its event, "An Afternoon with Chrysler's Customer Care Center," on Thursday, April 15 from 1:00 to 3:30 pm. As an added bonus, this event will take place at Chrysler's Automotive Museum with guests being invited to take a tour of the museum to see great classic collectables and view a few concept vehicles.
Director Paul Alcala will discuss topics including "Turning the Company Towards the Customer" and "A Closed Loop Approach to Problem Resolution." Paul and his team will provide insight on how Chrysler has turned the corner on providing top customer service in a challenging market and how their approach to a "closed loop" process will allow them to become even more connected to their customers.
Chrysler has also spent the last year reorganizing and consolidating it's contact centers to leverage technology utilization and resources, providing area for more discussion. This event will also feature the Great Lakes Regional Chapter's first "Speed Networking Event." The Speed Networking Event will give all participants a chance to network with other participants one on one. Attendees will get a chance to learn what's going on from others that are in the business and are subject matter experts in their own right.
Schedule:
Meeting Location:
The cost of this event is $20 for SOCAP members and $25 for non-members. To register please visit our registration page at www.socapgreatlakes.org
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Chicago Chapter
The SOCAP Chicago Chapter wants you to put down your calculators and W2s and join them for a Tax Day Double-Header event entitled "Leveraging Social Media & Improving Customer Communication!" on Thursday, April 15 from 11:00 am to 4:00 pm.
Meeting Location:
Meeting Details:
During this two-part workshop you will learn how to create a solid definition of the kind of experience that truly and uniquely represents your company AND you'll learn some steps to put in place to ensure your measurement is as precise as your service definition -- because as Peter Drucker so famously quipped, "if you can't measure it, you certainly can't manage it."
Interaction Metrics founder Martha Brooke will also discuss the core principles of brand and communication that underlie all customer service, whether that communication takes place by tweet, email, chat, call or letter. She'll share examples of how this has worked for SOCAP member Abercrombie & Fitch and identify the reasons why branding is not the sole responsibility of the marketing team.
In a true workshop style, you'll break into small groups to discuss your own company brands and ways to infuse those brand characteristics into your communications. To get the most out of the workshop, please bring one interaction, whether that's a request to do a return, complaint about a store or a technical question -- and that interaction can happen in whatever way is most typical of your support center. If you do more chats than emails, bring a chat, if you still are answering most questions by call, bring lines from a typical call script. This way, you'll leave with one customer communication already under your belt and on its way toward transformation. Bottom line: Get ready to mark 2010 on your calendars as the year you went from bland to brand in your customer support communications -- but only if you attend this workshop!
After a delicious lunch provided by the host restaurant Maggiano's Little Italy , part two of the event will feature a presentation by Nielsen entitled "Leveraging Social Media Insights Within Your Organization." Every day, millions of consumers converse in on-line communities, discussion boards, blogs and social networks. They turn to the internet to share opinions, advice, grievances and recommendations. The question is: Are you listening, connecting and responding in a way that protects and promotes your brand? Nielsen will address these topics and how they are relevant to every organization. We will work through a case study as well as learn best practices for leveraging social media insights within your organization.
The cost of this event is $40 for SOCAP members and $50 for non-members. Registration is limited to the first 100 respondents. Payment must be made in advance via PayPal. Please RSVP no later than Arpil 9 to board@chicagosocap.org if you would like to attend and a PayPal request will be sent to you. We can't wait to see you there!
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Northwest Regional Chapter
The SOCAP Northwest Regional Chapter invites you to an afternoon Contact Center tour and discussion on Tuesday, April 20 from 2:00 pm to 5:00 pm. This event will take place at Puget Sound Energy's Customer Access Center in Bellevue, Washington.
Event Details:
Aundrea Jackson, Manager of Puget Sound Energy’s Customer Access center will be discussing their customer care philosophies, best practices, and allow us to listen to customer calls. We will also hear how PSE handles a crisis situation as far as staffing as well as providing customers with necessary information via their website and other communication vehicles. There will also be an opportunity to preview their call center software and learn how they capture the voice of the customer threw multiple channels.
Event registration runs from 1:30 to 2:00 pm. After the call center tour, there will be an opportunity to network with your fellow SOCAP members and other industry experts from 4:00 to 5:00 pm. Snacks will be provided.
Event Location:
The cost of the event is $20 for SOCAP members, $25 for non-members and $80 for the group rate (4+ guests). Parking is free.
Visit the Event Registration page to sign up now or for more information on the event, please contact Chapter VP of Programs Sharon Rickabaugh at sharonr@continentalmills.com or by phone at 206-816-7255. We can't wait to see you there!
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Georgia Chapter
The SOCAP Georgia Chapter has two great events coming up in May in June. On Saturday, May 8 the Chapter invites you to enjoy a festive night out as you listen to great music, eat wonderful food and help raise funds for the children of San Juan del Sur, Nicaragua as part of a live and silent auction! This event entitled, "The Battle of the Corporate Bands," will feature band members from some of Atlanta's finest organizations.
Your ticket to this event entitles you to free food, a free drink ticket, free music and access to the live and silent auction which includes items like autographed sports memorabilia, spa retreats, vacation villas, crafts, autographed guitars, oil paintings and other fabulous items.
Event Details:
For more information please contact Chapter President Darlene Geller-Stoff at 770-740-8306, or visit: www.aschoolbellrings.org/events.html.
Please also mark your calendars for Thursday, June 24th, when we'll be hosting our "9th Annual Summer Social" from 5:30 to 7:30 pm.
Where else can you meet and network with the leading service professionals from some of the best companies in the world, right here in Atlanta? The Summer Social is becoming the premier summer event for customer service professionals (like you) to meet at one of the hottest spots in town – SHOUT! The Summer Social brings members and non-members together, enabling a powerful exchange of knowledge, ideas and relationships at an informal and fun environment. You are welcome to invite your customer service friends, colleagues and teammates to join us!
This event is free as long as you pre-register—A link will be available starting May 1. For more information please contact Chapter President Darlene Geller-Stoff at 770-740-8306, or visit: www.socapgeorgia.org.
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New England Chapter
The SOCAP New England Chapter cordially invites you to participate in a special event on Tuesday, May 11 entitled, "Creating a Culture of Service: A Roadmap to Success." SOCAP member and Airgas, Inc.'s National Director of Customer Service, Barbara Meyers, will be the day's featured presenter. This engaging afternoon will provide you with the blueprint you need to develop, initiate and implement cultural change within your organization. This colorful case study explores the who, what, where and why of culture change.
Airgas, Inc. has quite a story to share and their experience illustrates the value, power and rewards positive change can bring. This organization has developed shared values and practices and applied them to multiple regions and business units. This alignment has allowed them to deliver their vision of success and satisfaction with employees and customers alike. This session is not to be missed by those looking to align their culture with their business goals.
SOCAP New England events offer incredible learning and networking opportunities. Our attendees represent a diverse group of world-class companies and organizations and this event is certain to be another great opportunity to learn and network with leaders in consumer relations. We work hard, play hard and laugh even harder! In addition, each event features lots of exciting swag and raffle prizes from our member organizations. We encourage you to get involved.
Through our case study and practical discussion, you will learn how to:
Event Details:
Register Now for this event! If you have any questions or pertinent information on the topic, please contact Gloria Mogavero at (978) 531-2022 ext.10 or email info@socapnewengland.org.
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