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Our last event of 2011 proved to be an outstanding one! With over 50 in attendance, we began our morning session with an interactive workshop led by Karen Baldwin and Laura Roccaforte, ICAN Program Leaders who taught us the fundamentals of communication and how to truly understand and work with various personalities in order to become a better leader within our organization.
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Thank you to everyone who was able to attend our May meeting held at the Hampton Inn in La Vista! Our attendees walked away with a lot of helpful information around the topic of hiring, that was presented by Sarah Glass of Assess Systems, Randy Stevenson of Baird Holm and Leah Hruska of Kelly Services. We also received some interesting feedback from our pre-event survey and the results were shared at the end of our meeting. A big THANKS to Physicians Mutual, who was our corporate sponsor for the meeting!
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![]() Chris Bijou of iDeal ResponseA highly successful Executive and Entrepreneur with extensive experience in launching new market startups. |
Thank you to everyone who joined us for our very first meeting of 2011 held at the Hampton Inn! It was a jam packed day featuring panelist discussions on topics such as Quality Monitoring, Coaching and employee appreciation. Attendees got an inside look at eCoaching, presented by Chris Bijou of iDeal Response who captivated his audience by his unique expertise and enthusiasm.
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2012 SOCAP Symposium |

A Look Back at the 2011 Annual Conference
Watch our brand new video: A Look Back at the 2011 Annual Conference.
More than 500 customer care professionals representing over 130 brands participated in the 2011 Annual Conference, making it one of the largest in SOCAP's history! Check out the Hashtag Archive to see the buzz from the Conference, and watch these great videos!

2011 Symposium, May 1-4
Las Vegas, NV View Event Pics
